Job Details

Educational Case Manager

This job is fully remote! Clear and excellent English communication skills, technology skills, and organization skills are required.

Responsibilities include:

• Doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service

• Actively supporting Tutor Me Education Regional Operations

• Providing outstanding academic services to students and their families

• Operating seamlessly in a virtual operating environment

• Maintaining Tutor Me Education operating standards including people, financial, and academic standards

• Ensuring delivery of programs and initiatives for our students and school district partners

• Meeting operational excellence standards

• Providing virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/managing schedules with students and teachers

• Managing class schedules to effectively staff sessions and meet company efficiency and usage targets

• Managing virtual tutoring sessions

• Monitoring all students' academic progress

• Helping ensure flawless execution of programs and initiatives

• Managing your own time in compliance with company and regulatory requirements

• Conducting conferences with partner program directors to review progress, adjust academic plans, and renew enrollments

• Other responsibilities – as required by the business

• Relish building relationships with students and their families

• Dedicated to meeting the expectations and requirements of internal and external customers

• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution