Job Details

Front Desk Agent Job DescriptionOrganizationReport for duty on time with departmental personal presentation standards (uniform & nametag)Submit time off requests per department guidelinesBe aware of planning learning/training and attend as requiredOrganize your workstation to ensure you can deliver excellent customer serviceBe aware of department standards, goals, objectives, and performanceUnderstand the products we sell, their price, and the processes and systems designed to present them to our customers.Communicate clearly between customers, reservations, housekeeping, and other hotel departments – both waysCustomer EngagementBe proactive in ensuring all guests are welcomed and have departed promptlyDemonstrate and prioritize customer needs and wantsPromote upsellingBe fully briefed pre and post-shift, VIPs, special needs, etc.Respect the privacy of our customersMaximize enrollment in our Loyalty program and acknowledge current membersConsistently capture guest preferences in the guest profileMaintain a safe secure environment for yourself, guests, and co-workersEnsure that guest issues are addressed promptlyTeam WorkEnsure your behavior respects the privacy, safety, and security of our guests and co-workersMaintain guest balances, and cash balances, and comply with credit card policiesProvide constructive suggestions and feedback to managementApply yourself fully during team training and briefingsAlways deliver your best in your role and support your co-workers#J-18808-Ljbffr