FedEx - - Responsibilities: Provide clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone; Review, research and/or enter data in various systems to support respective functional area; Compile data and provide regular and ad hoc reports to management for review and determination; Serve as frontline customer service to receive, solve and/or escalate customer inquiries and issues; Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data/files for review