Job Details

Retail Banking Associate

As a valued member of our retail banking team, you will play a key role in supporting customers with their financial needs while building lasting relationships. Our Bankers works in a fast-paced, dynamic environment that offers extensive opportunities for professional growth. This is an exciting opportunity to join a relationship-driven organization dedicated to helping clients improve their financial well-being.

• Build trust with customers by proactively identifying their financial needs and offering appropriate bank products and services, ensuring recommendations align with their goals.
• Serve as the primary point of contact for customers by assisting with account openings and financial transactions in a friendly and professional manner.
• Educate customers on banking tools, services, and digital platforms to enhance their banking experience.
• Meet and exceed sales goals by actively promoting checking accounts, loans, credit cards, and other financial products.
• Build rapport with customers by actively listening, maintaining a positive attitude, and resolving concerns with professionalism and care.
• Process financial transactions, ensuring accuracy and adherence to policies.
• Balance assigned cash drawer and research any discrepancies as needed.
• Make referrals to other lines of business for traditional and non-traditional banking products and services.
• Maintain knowledge of all bank products, services, and promotions to effectively assist customers.
• Make outbound sales calls to prospects and existing customers
• Meet or exceed daily/weekly calls and sales targets

Central Bank Offers This:

• Competitive compensation tailored to your experience and skills.
• Comprehensive Benefits Medical, dental, and vision coverage, plus company-paid life insurance
• 401(k) Savings Plan with company contributions:
  • Automatic 4% company contributionno employee contribution required.
  • 50% match on the first 6% you contribute.
• 18 Days of Paid-Time Off (PTO), Birthday PTO Day, and 11 paid federal bank holidays annually!
• Tuition Reimbursement to help you pursue your educational goals and career advancement.
• Career Growth: We're proud of our "promote from within" philosophy. Many leaders started as tellers or bankers in our company. Your growth is our priority!

About Central Bank

At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.

Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations and thus better decisions around the most important issues we face as an organization and community of professionals.

Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunities for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better together.

You've Got This:

• Sales experience is highly preferred; ability to identify customer needs and confidently recommend banking products and services
• Bilingual, Spanish speaking preferred.
• Proven ability to meet sales goals and thrive in a result-driven environment
• Prior cash handling and customer service experience preferred
• Strong attention to detail and a high degree of accuracy
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external customers
• Basic math, computer, and typing skills with the ability to learn and navigate banking systems, and ability to count U.S. currency
• Strong time management, problem-solving, and organizational skills
• Willing to obtain and maintain NMLS license. The NMLS -Nationwide Multistate Licensing System- is a requirement for associates engaging in mortgage-related activities. Our company facilitates the entire process and covers all associated costs, making it a simple and seamless experience for associates.
• Ability to handle confidential information with discretion
• Willingness to assume additional responsibilities as needed
• Ability to stand for long periods of time and life 20 lbs.