Job Details

Fraud Operations Specialist

$19-21/hr

Hybrid schedule

Overland Park Kansas

At least 1 year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.

• Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices.
• Evaluate fraud trends related to fraudulent orders and identity theft.
• Perform research and draw conclusions.
• Research and/or notify appropriate internal staff for customer verification or legal action.
• Participate in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
• Investigate and respond to fraud escalations.
• Establish and improve fraud-related process.
• Identify issues and recommend solutions on team projects.