Job Details

Customer Service AdministratorOverland Park, KS | Fully OnsiteFull-Time | Contract-to-Hire | $20-22ph.LHH Recruitment Solutions is working with a client who is seeking a proactive and detail?oriented Customer Service / Service Administrator to support our service and operations teams within afast?paced construction environment. This role serves as the primary point of contact for customers while coordinating service requests, scheduling, documentation, and internal communication to ensure projects and service work run smoothly. The ideal candidate is organized, customer?focused, and comfortable working across multiple teams including field crews, project managers, and vendors.KEY RESPONSIBILITIES:* Customer Service & Communication* Serve as a primary point of contact for customers regarding service requests, scheduling, and project updates* Respond to customer inquiries via phone, email, and internal systems in a professional and timely manner* Maintain strong customer relationships by providing clear communication and follow?through* Address and resolve service issues or escalate as needed to ensure customer satisfaction* Service Administration & Scheduling* Coordinate and schedule service calls, inspections, and technician visits* Track service requests from initial intake through completion* Communicate schedules, changes, and updates to customers and field teams* Maintain accurate service records, work orders, and customer documentation* Operations & Internal Support* Support service managers and project teams with administrative tasks* Assist with billing documentation, service reports, and job closeout paperwork* Coordinate with vendors, subcontractors, and suppliers as needed* Ensure job details, notes, and updates are accurately maintained in company systems* Documentation & Process Support* Maintain organized service and customer files* Assist with permit tracking, warranty requests, or service agreements as applicable* Identify opportunities to improve service workflows and communication processesQUALIFICATIONS:* High school diploma required* 2+ years of experience in customer service, service coordination, or administrative support* Prior experience in construction, trades, or service?based industries strongly preferred* Excellent communication and customer service skills* Strong organizational skills with the ability to manage multiple priorities* Proficiency in Microsoft Office and service scheduling or CRM systemsPay Details: $20.00 to $22.00 per hourSearch managed by: Claire GrossmanBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledMilitary connected talent encouraged to applyTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:* The California Fair Chance Act* Los Angeles City Fair Chance Ordinance* Los Angeles County Fair Chance Ordinance for Employers* San Francisco Fair Chance OrdinanceMassachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.