Job Details

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals. Job Duties/ Responsibilities. Operates as first point of contact for members and guests entering resort. Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences. Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition. Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies. Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments Serves as a key po...Membership, Concierge, Hospitality, Weekend, Retail, Instructor