Job Details

Company Description

The Grateful Bagel is a community-focused establishment dedicated to providing high-quality bagels and exceptional customer experiences. Known for its welcoming environment, The Grateful Bagel is a hub for fresh, handcrafted bagels and delicious coffee drinks. Located in the heart of Overland Park, KS, the company values collaboration, excellent service, and a passion for delivering delightful fresh-baked goods. At The Grateful Bagel, we strive to create a positive and friendly atmosphere for both our customers and our team members.

We are seeking a full-time Front of House Manager for our on-site location in Overland Park, KS. The Front of House Manager will oversee daily operations, ensuring smooth service, maintaining a positive customer experience, and managing the front-end team. Responsibilities include supervising staff, scheduling, training new hires, resolving customer inquiries, and collaborating with the kitchen team to ensure timely service. Additionally, the manager will optimize sales opportunities, monitor inventory levels, and ensure cleanliness and compliance with safety standards.

• Strong Communication skills and the ability to effectively lead and coordinate between teams
• Excellent Customer Service skills, with a focus on creating positive guest experiences
• Knowledge of Food & Beverage operations, including service standards and menu familiarity
• Experience in Training team members to build an efficient and knowledgeable front-end team
• Basic Sales acumen to identify opportunities to enhance revenue and customer satisfaction
• Strong organizational and problem-solving skills
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• High school diploma or equivalent; previous experience in food service or management is preferred