Job Details

A company is looking for a VP of Customer Success (Telecom Infrastructure/Network).Key ResponsibilitiesDefine and execute the Customer Success strategy across onboarding, adoption, expansion, renewal, and advocacyOwn customer retention metrics and develop strategies for increasing customer lifetime valueBuild and lead a high-performing Customer Success organization with established performance metrics and training programsRequired Qualifications, Training, and EducationBachelor's degree in Business, Telecommunications, IT, or related field10+ years of telecommunications industry experience10+ years of leadership experience in Customer Success, Account Management, or Customer Experience rolesProven success managing recurring revenue portfolios and driving retention and expansionExperience with CRM and customer lifecycle platforms (HubSpot, Salesforce, Gainsight, etc.)