Job Details

A company is looking for a Service Desk Analyst - Remote, US.Key ResponsibilitiesProvide End User Service Desk Support via phone, email, and chatManage incidents and requests within ticketing systemsProvide remote hardware support for various devices and perform software/application supportRequired QualificationsCompTIA A+ certification1+ year Mac OS experience and experience supporting Microsoft 365, Windows 10, and Active Directory2-3 years of experience in a Technical Support roleTechnical proficiency with common hardware, software, and technologiesCollege or technology school degree preferred