Job Details

Polestar Plumbing, Heating & Cooling Job Opportunity

Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our mission is simple: to be the best we can for our customers by delivering honest service, expert guidance, and lasting comfort. At Polestar, your comfort is our priority and that starts with our team.

Why Join Us

• $22$25 per hour
• Paid time off
• 6 paid holidays
• Weekly pay
• A supportive, close-knit team that feels like family
• Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical Illness
• Paid $15,000 Life Insurance and Long-Term Disability coverage

What You'll Be Doing

• Serve as the communication hub for our HVAC service team dispatching technicians promptly and efficiently.
• Prioritize and schedule service calls to ensure maximum efficiency and customer satisfaction.
• Communicate with customers to confirm appointments, provide updates, and ensure a smooth service experience.
• Support technicians with information, notes, and job details to help deliver 5-star service.
• Monitor job progress, adjust the dispatch schedule as needed, and maintain real-time awareness of technician locations and availability.
• Work closely with the customer service team to ensure accurate documentation, follow-ups, and job closure procedures.
• Maintain a professional, friendly, and solutions-focused approach in every interaction.
• Perform other office and dispatch support duties as needed.

Our 3-Step Hiring Process

At Polestar, we know great talent moves fast and so do we. Our hiring process is quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 2448 hours!

1. Apply Submit your application online or email your resume.
2. Phone Screen If your experience is a match, we'll often reach out the same day for a brief call.
3. In-Person Interview If the phone screen goes well, we'll schedule an in-person interview usually within 24 hours. Meet the team, ask questions, and see what makes Polestar different.

Requirements

• Prior dispatching or customer service experience (HVAC or home services preferred).
• Strong communication skills and the ability to coordinate multiple moving parts under pressure.
• High attention to detail, accuracy, and follow-through.
• Ability to navigate scheduling software and basic computer systems.
• A customer-first mindset friendly, patient, and solution oriented.
• Reliable transportation and consistent attendance.
• Must be open to working 12-9pm shift

At Polestar Plumbing, Heating & Cooling, you'll be appreciated by your team, valued by our customers, and play a direct role in our success.

If you're interested in exploring a new opportunity, apply today!