Job Details

Account Control Technology Team Lead - Student Loan Collections - Remote Team Lead - Student Loan Collections - Remote
Job ID: 2026-2808 Type: Full-Time
Category: Collections
Work Location: This is a remote/work from home position.
The Team Lead will facilitate team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problemsolving recommendations, and recommendations of standardizing team operations.
Qualified candidates for this role must have experience with FFELP student loans.
Responsibilities
Exceeds all monthly collection goals assigned by management
Assists Collections Supervisor and Manager with forecasting monthly, quarterly and annual collection goals for each collector, by assigned client and/or business @type
Manages the auto-dialer, letter campaigns and production logs
Assists with the preparation for, and the conducting of team meetings
Assists the Collection Manager with daily tasks to include building team strategies, escalated phone negotiations, reporting and performance tracking
Maintains performance and collection records on all Collection Specialists, including but not limited to collection activity, dollars collected, and goal tracking
Supervises, motivates and oversees collector call monitoring and training of assigned collections staff both one on one and in a classroom setting. Provide/document all training, and feedback provided to staff
Analyzes overall staff performance to determine strengths/development needs
Provides management with a summary weekly of completed activities and accomplishments
Maintains compliance with all client contractual requirements and policies
Successfully completes required Management Training courses and related projects
Ensures compliance with all Federal, State and local laws applicable to the collections industry as well as ACTH policies and procedures
Qualifications
High School Diploma, GED or equivalent required
A minimum of 1-year in a collector/production role preferred
Supervisory experience a plus
Strong work ethic that exhibits high ethical and moral standards
Ability to supervise and effectively train staff members
Collections systems knowledge a plus
Must be able to communicate effectively and manage time effectively to ensure production standards are always maintained
Equal employment opportunity, including veterans and individuals with disabilities.