Job Details

Senior Customer Service Representative

TechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.

Recruiter Note: Remote position, but candidate must reside within the Miami, FL or nearby cities.

Duties:

Answer and track incoming calls

Prepare and submit accurate, detailed reports in government systems

Train and onboard new CSRs

Conduct database and open-source research

Route and escalate calls appropriately

Other duties, as assigned