Job Details

*You are not applying for a job for KLUTCH- We are a recruiting service and you are applying for our client MFM Partners which is a Unishippers franchise with offices in Overland Park, Chicago, and Nashville

As an Implementation Specialist, you're the go-to person helping new customers get up and running with Unishippers. You'll partner with our sales team and their clients to figure out what they need, set everything up, walk them through the tools, and be their main support for the first 30 days so they actually use and love the platform.

Key Responsibilities:

Client Onboarding & Consultation

• Hop on calls with clients to really understand how they work and what they need so we can set them up with a solution that actually fits.
• Be their main point of contact during implementation so they always know who to go to.

Setup

• Customize the platform (Unishippers' CRM, Salesforce, and/or third-party shipping tools) based on each customer's workflow.
• Help move their data from old systems into the new ones so everything transitions smoothly.
• Run initial tests to make sure everything works as expected and that pricing/ratings are coming through correctly.

Training & Knowledge Transfer

• Lead live, hands-on training sessions for clients and end users on MyUnishippers.
• Stick with them after go-live as their go-to support person, handling questions and issues during the first 30 days.

Collaboration & Communication

• Work side-by-side with sales, billing, customer success, and account management to keep implementations on track.
• Share regular updates on each client's status through a weekly Activation Report.

Problem Solving & Issue Resolution

• Spot potential roadblocks early and get in front of them so the client's launch stays smooth.
• Troubleshoot and fix any technical issues that pop up.

Post-Implementation Support

• Keep supporting clients after launch to make sure they're happy and getting value from the platform.
• Collect feedback and pass along insights to help improve both the implementation process and the product.

Required Qualifications

Required Skills

• Strong project management skills and the ability to juggle multiple clients at once without dropping the ball.
• Clear, confident communication skills, whether you're talking to internal teammates or directly with clients.
• A problem-solver mindset with an "I'll figure it out" attitude, no matter how weird or messy the situation is.

Preferred Experience

• Experience with shipping platforms like ShipStation, Shopify, ShipHawk, etc.
• Experience with UPS tools like ups.com, WorldShip, etc.
• Experience working with APIs and/or connecting UPS with third-party platforms.

Personal Characteristics

• Extremely detail-oriented, with the ability to manage a lot of moving parts and deadlines every day.
• Proactive, flexible, and always looking to learn and level up.
• Strong people skills and the ability to build solid relationships with clients and internal teams alike.