Job Details

Utility Clerk

Position Objective: To assist customers in their shopping experience by sacking purchases and assisting in general store operations in the most efficient, friendly, and courteous manner possible. Reporting Structure: This position formally reports to the Office Manager.

Status: This is a non-exempt position.

Knowledge:

Essential Knowledge:

* Completion of ongoing training and development as listed on the Cosentino's Learning Plan.

Non-Essential Knowledge:

* It may be required to obtain a valid liquor license prior to the first day of work.

Skills:

Essential Job Functions:

* Utilize proper bagging techniques to minimize product damage, maximize efficiency and avoid shrink.

* Know and implement the Cosentino's Customer Service Standards.

* Know your store's items, procedures and policies so that you can accurately and courteously answer customer questions.

* Delivering groceries to and loading them into customer's vehicles when requested.

* Assisting customers in locating items in the store.

* Retrieving carts from the parking lot and ensuring they are safe and clean for customer use.

* Conducting price checks for cashiers.

* Monitoring the sales floor, cashier stands, and restrooms for cleanliness and keeping these areas tidy and safe for customers and employees.

* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.

* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.

* Able to operate, clean and maintain all equipment safely and competently.

* Meet or exceed productivity standards to produce desired team and individual results.

* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.

* Demonstrates the basic math and reading skills required for the position.

* Know and follow all government regulations regarding alcohol and tobacco sales.

Non-Essential Job Functions:

* Return unwanted items to the shelf or the department to be re-stocked.

* Prevent loss of merchandise by checking the bottom of the shopping carts for cashiers.

* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities:

Essential Abilities:

* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 25 lbs.

* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.

* Occasionally lifting and carrying up to 30 lbs., to a height of 34 inches.

* Bending and squatting, at times all the way to floor level.

* Able to work in colder conditions of the grocery coolers and freezers.

Non-Essential Abilities:

* Climbing a ladder, possibly up to 5ft (if applicable).