Job Details

The Customer Service Specialist is responsible for managing contracted facilities work for our growing number of enterprise retail clients. This individual requires experience with service requests in a facilities management, call center, insurance, or similar work environment. The work is highly transactional with the core responsibility of coordinating client service requests with ROYAL subcontractors and vendors. The work includes the execution and management of on-demand service orders, scheduled services, and contracted project work.

Requirements:

• High school diploma or equivalent is required; college degree preferred.
• 3 - 5 years+ of customer service experience is required.
• 1 - 2 years+ of project management experience required.
• 1 – 2 years+ of work experience in facilities management, call center, insurance claims or similar.
• Knowledge of the U.S. retail and facilities industries is preferred.
• Experience with facilities management software such as Corrigo, FacilitySource, or ServiceChannel is preferred.

Skills, Knowledge, Abilities:

• Working knowledge of retail facilities service delivery processes and systems.
• Process and project management skills.
• Strong understanding and efficiency using Microsoft Office Suite, emphasis on Excel.
• Computer database management and data entry skills.
• Effective planning and organizational skills.
• Effective written, electronic, and interpersonal skills.
• Client communication and relationship skills.
• Subcontractor and vendor management skills.