Job Details

The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) is a defined benefit multi-employer pension plan for members of the American Federation of Musicians.

About American Federation of Musicians and Employers Pension Fund:

The American Federation of Musicians and Employers' Pension Fund (AFM-EPF) was established for the exclusive purpose of providing certain pension and related benefits to Covered Employees and their Beneficiaries under the Plan and shall further provide the means for financing and maintaining the operation and administration of the Trust and the Plan in accordance with the Trust Agreement, the Plan, and applicable law.

Overview:

Maintain Participant Profile Screens with personal information received from various sources such as the participant, alternate payee and beneficiaries. Review, research and solve data inconsistencies.

Job Description:

• Image correspondence into Fund database for processing.
• Keep a daily log of all faxes, Certified mail, Priority mail, Express mail and hand deliveries.
• Research all mail returned to the Fund using various sources such as AFM website or Accurint.
• Input Beneficiary Information on Participant's Profile Screen.
• Copy/Scan incomplete information from periodicals. Research in AFM website and Accurint in order to complete data input into Pension System.
• Customer service - respond to telephone calls.
• View, add and modify Participant's Profile Screen.
• Process corrections of Annual Covered Earnings Reports. Corrections may include social security numbers, last name, first name, middle name, and date of birth.
• Identify and analyze data that needs to be corrected.
• Research Reports from Managers and find new Participant information to update
• Conduct research on possible new deaths found with 3rd party vendor
• Other duties as assigned

• High School Graduate required, Associates degree preferred
• 2+ years of working experience in an administrative, customer service or other related position
• Detailed-oriented
• Ability to analyze and evaluate statistical data.
• Computer skills in Microsoft Office Suite/O365, PDF applications
• Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.
• Ability to perform multiple tasks and prioritize accordingly.
• Excellent customer service skills
• Written and verbal communications skills.