Job Details

Receptionist - Veterinary Front Desk

Salary: $20.00 - $21.00 per hour, determined by the candidate's skills, experience, and qualifications. **$1000 sign on bonus**

Schedule: Average 40hours / wk; typically 1x day off per week and rotating Saturdays
Hospital hours are M-F 8am-6pm, Saturdays 8am-1pm

Belton Animal Clinic and Exotic Care Center is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties-it's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• 401(k) with a generous company We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role.

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment-including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Belton Animal Clinic and Exotic Care Center

Belton Animal Clinic & Exotic Care Center is a proud AAHA-accredited hospital-an honor held by fewer than 15% of veterinary practices in the U.S. We are committed to the highest standards of veterinary care, offering advanced diagnostics, surgical procedures, acupuncture, and specialized care for exotic pets, including reptiles, birds, and small mammals. We're also certified as a Cat Friendly Practice by the American Association of Feline Practitioners, ensuring a thoughtful, stress-free experience for our feline patients.