Job Details

Description

Rural Mutual Insurance Company is seeking a dependable and detailoriented Claims Assistant to support our Claims department through accurate documentation, timely processing, and exceptional customer service. In this hybrid role, you will assist adjusters, legal staff, and leadership with key administrative tasks while serving as an important first point of contact for customers reporting losses. If you thrive in a structured environment, enjoy supporting others, and take pride in accuracy and organization, this role may be a great fit for you.

Responsibilities

• Receive, document, and enter loss reports from customers via phone and email with accuracy and professionalism
• Serve as a firstline resource for external callers, routing inquiries appropriately
• Sort, scan, and distribute incoming claimsrelated mail and documents
• Review unassigned medical bills in the automated bill review system; request needed information
• Apply recovery payments to claim files following established procedures
• Review REAP Waiver of Premium disability reports and make determinations within guidelines
• Process and issue invoice payments on claim files at the request of adjusters
• Prepare and send correspondence, including medical record requests and itemized bill requests
• Scan and index documents into electronic claim files to maintain complete and accurate records
• Provide general administrative support to Claims Legal as needed
• Maintain confidentiality and comply with all company policies and procedures
• Perform other duties to support Claims operations and service goals

Qualifications

Experience & Education
• Administrative or office experience preferred
• Experience in property & casualty insurance or claims processing is a plus

Skills & Competencies
• High integrity, professionalism, and ability to build trust
• Strong accountability and reliability in meeting commitments
• Ability to work with urgency and adapt to shifting priorities
• Excellent customer service skills and clear communication (written & verbal)
• Accurate keyboarding and data entry skills
• Proficiency with Microsoft Office (Word, Excel)
• Basic math and bookkeeping accuracy
• Ability to maintain confidentiality and handle sensitive information
• Able to work independently and as part of a collaborative team