Job Details

Learning Management System (LMS) Administrator

We're a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world's most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

The PSC Department leads the way in partnering with our business leaders and employees. We aim to provide an exceptional customer/employee experience by partnering with all our employees in developing strategies to optimize the attraction, engagement, and performance of our people.

What You Will Do

• Assist the LMS Support Team in the maintenance of the global Learning Management System (LMS)
• Create learning-related activities (e.g., training modules, classes, courses, learning matrices, etc.) within the LMS for SOPs, work instructions, Job Specific, and Study Related training
• Resolves LMS-related queries from the end user community
• Maintains the LMS support center, including appropriate documentation, interacting with Worldwide Clinical Trial's IT department, and the software vendor to resolve issues in a timely manner, minimizing system downtime
• Assist the LMS Support Team with creating and maintaining system guidelines and FAQs to ensure consistent operation by end users
• Provide support with the retrieval of training records, plans, and related documents during audits and inspection
• Manage user accounts in the LMS
• Assist with developing standards, processes, procedures, guidelines, and quality checks to maintain system configurations, architecture, and role-based security with consistency across activities
• Resolve specific training problems, either on a one-to-one basis or in groups
• Provide training-related reports to the business, using the LMS reporting functionality
• Assist in training and mentoring of new team members

What You Will Bring To The Role

• Strong working knowledge of learning management systems and their principles of operation
• Strong knowledge in all MS-Office applications including Microsoft Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills, including negotiation skills and knowledge to clearly and concisely present information.
• Ability to plan, strategize, manage, monitor, schedule, critique, and problem-solve
• Experience managing, monitoring, scheduling support tasks according to service level agreements in the Worldwide support center.
• Demonstrate strong customer service skills
• Knowledge of the CRO/pharmaceutical industry
• Ability to create strong working relationships, fostering a collaborative work environment
• Understanding of training concepts and methods
• Ability to develop and deliver training on use of the LMS to end users
• Strong attention to detail
• Strong sense of ownership and responsibility
• Able to work under both the direction of others and with minimal supervision
• Flexible and can-do attitude to work in a changing environment

Your Experience

• High school diploma/GED equivalent or higher education
• At least 2 years of experience working with a learning management system - Cornerstone SABA or Cornerstone Galaxy
• Experience within the Pharmaceutical or CRO industry preferred
• JIRA, Power BI utilization preferred
• Oral and written fluency in the English language

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.