Job Details

Compensation: $25.48 per hour (approximately $53,000 annually)
Location: Omaha, Nebraska - Hybrid

The job:
As a customer support specialist at Buildertrend, you will help builders stay focused on building by removing friction from their day. This role exists tomake complex software feel clear, approachable and useful, especially when customers need help the most. Your work directly impacts how confident customers feel using Buildertrend and how much value they get from the platform. After six to 12 months, success looks like customers who trust your guidance, resolve issues quickly and walk away better equipped to run their business.

What you will do:

• Support customers through phone, email and live chat with timely, thoughtful responses.

• Resolve product questions and issues by clearly explaining Buildertrend features and best practices.

• Guide customers to their next best action to help them get long-term value from the platform.

• Document customer interactions and solutions accurately in support tools.

• Monitor support queues to ensure inquiries are handled efficiently and consistently.

• Build strong product knowledge to provide reliable, up-to-date guidance.

Who you are and what you need:

• 2+ years of customer support experience preferred.

• High school diploma required, bachelor's degree preferred.

• Strong written and verbal communication skills.

• Confident problem-solver who stays calm under pressure.

• Organized and able to manage multiple customer needs at once.

• Comfortable learning new technology and software tools.

We are giving you:

• Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits

• A 401(k) plan with Buildertrend matching contributions to help you plan for the future

• Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge

• Parental leave and paid sabbaticals to support you during life's big moments.

• Volunteer time off - because giving back matters.

• Wellness program and onsite fitness center to keep you feeling your best

• Opportunities for hybrid or remote work to give you the flexibility you need

• Technology reimbursement to help cover costs for the tech you need to do your job from home.

• Free daily lunches when you're at our HQ office, plus monthly events to connect with your team

Who we are:

Great builders don't just manage projects - they run successful businesses. That's where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships - all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out:

Working at Buildertrend:

At Buildertrend, we fully recognize that we all work so we can live better lives-we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.

Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A "reasonable accommodation" is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit

#LI-HYBRID