Job Details

About the job Remote Administrative Assistant

Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.You will

• Managethe receipt, saving, tracking and distribution of requests received electronically in the team for referrals, prior authorizations and claims.
• Generating notification letters, preparing for submission to vendor, saving letter files and uploading files to external vendor. Notification letters include referrals, prior authorizations, returned claims, status requests and requests for

• Support the data entry of referrals or prior authorizations.
• Monitoring the status of pending authorization requests for follow up to finalize with the authorization team
• Run daily reports for Inquiry Tracking and distribution to appropriate team members
• Review weekly refund checks and distribute to appropriate team for research/resolution
• Troubleshoot, research and resolve customer inquiries, questions and concerns while focusing on customer satisfaction
• Maintaining standardized productivity, accuracy and quality performance standards for assigned tasks
• Provide administrative/clerical support to the Claims department
• Provide assistance to both internal and external customers
• Other duties as assigned.

• Minimum 2 years Administrative/Clerical background, preferably in a Healthcare environment
• Dental or vision industry experience preferred
• Associate degree in a related field preferred; High School diploma required
• Previous Dental coding experience preferred, Medical coding experience will be considered
• Ability to communicate well with providers and office staff both verbally and in writing
• Ability to multi-task, work in a fast-paced environment and detail oriented
• Ability to work overtime as needed
• Proficient in Microsoft Office Suite, specifically Word and Excel and other window-based applications
• Prior data entry experience preferred

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
• Competitive compensation package.
• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
• Life and disability insurance.
• A great 401(k) with company match.
• Tuition assistance, paid parental leave and backup family care.
• Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
• Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
• Employee Resource Groups that advocate for inclusion and diversity in all that we do.
• Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.