Job Details

Remote Customer Service Representative - Part-Time

Location: Remote

Pay: $15/hour
Type: Permanent, Part-Time (approximately 25-30 hours per week) with the potential to transition to full-time

About the Role

We're looking for motivated individuals to join our Blended Support Team at Frontline Call Center!
If you enjoy helping people, thrive in a tech-driven environment, and want to work from the comfort of your home - this could be the perfect fit.

Job Responsibilities

• Handle incoming calls, chats, and emails for multiple client accounts
• Follow step-by-step processes to resolve customer issues
• Log all interactions in Frontline Connection CRM
• Gather, verify, and document caller information accurately
• Provide professional, patient, and solutions-oriented support

Key Qualifications

• Strong troubleshooting skills and ability to stay calm under pressure
• Excellent written and verbal communication
• Comfortable multitasking across multiple screens and tools
• Reliable, distraction-free workspace with hardwired internet (Ethernet connection required)

Required Qualifications

• Training attendance is 100% mandatory - no exceptions
• Open availability (24/7); schedules will be assigned after training
• Previous Customer Service experience (high call volume preferred)
• Strong communication and de-escalation skills
• Excellent attention to detail and ability to multitask
• Basic technical ability (install/uninstall programs, troubleshoot equipment)
• Prior Call Center or remote work experience
• Basic Technical Support experience

Schedule & Training

• Orientation: Tuesday, November 18, 2025 - 7:00 a.m. to 2:30 p.m. PST
• Training: Monday-Friday - 7:00 a.m. to 12:00 p.m. PST

Computer & Equipment:

• Windows 11 based PC (no MACs or Chrome Book)
• Dual monitors - this helps you see multiple programs at once while assisting customers.
• At least 16 GB of memory (RAM) with 12 GB usable - this keeps your computer running smoothly while using several tools at once.
• CPU utilization should be 50% or less
• At least 256 GB of storage space (SSD preferred) - so your computer can store and load programs quickly.
• Internet connections: your computer must have a Ethernet (RJ-45) port.
• Wired internet connection required - Wi-Fi is not allowed; your computer must be connected to your router using an Ethernet cable for a stable signal.
• Download speed: 20 Mbps or higher (for receiving data).
• Upload speed: 10 Mbps or higher (for sending data).
• Ping: 20 MS or less (for a fast, responsive connection).
• Internet Speed: Please use speedtest.net to test your specs

Accessories

• High-quality USB headset
• Camera required during interview and training (no camera needed once you receive your regular schedule)

How to Apply

Submit your application with the following screenshots uploaded:

1. Ethernet connection proof:
   • Open Task Manager > Performance and take a screenshot showing your wired Ethernet connection.
2. Speed test results:
   • Use speedtest.net and ensure Ping is less than 20 MS.
3. RAM verification:
   • Open System Information and take a screenshot showing at least 16 GB RAM.

All technical requirements will be verified during the interview.

Spots are limited - apply as soon as possible if interested!

Additional Information

• Some benefits are subject to eligibility requirements, including employment term and other factors.
• Frontline Group is a W2 employer (we do not hire independent contractors).