Job Details

Floral Clerk

Position Objective: To assist customers in their shopping experience by keeping the floral department stocked and creating visually appealing display cases in the most efficient, friendly, and courteous manner possible.

Reporting Structure: This position formally reports to the Floral Manager.

Status: This is a non-exempt position.

Essential Knowledge:

* Completion of ongoing training and development as listed on the Cosentino's Learning Plan.

Non-Essential Knowledge:

* A high school diploma is preferred.

Skills:

Essential Job Functions:

* Consult with customers to determine the products that best meet their needs and clearly document all orders to ensure follow through on service requests.

* Know your department products, procedures and policies so that you can accurately and courteously answer customer questions.

* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.

* Know and implement the Cosentino's Customer Service Standards.

* Monitor products for any damaged, wilted, un-saleable, or returnable products that should be removed and follow proper procedures for damage claims.

* Accurately read dated and coded products.

* Neatly arrange cases and shelves by matching item UPC codes to shelf tags and ensuring products are front facing for customers.

* Quickly and efficiently create balloon arrangements to customer specifications.

* Deliver Floral and Store Products to customers, as needed.

* Keep floral cases and shelves stocked with necessary items and ensure product is properly rotated, watered, and checked for freshness and date.

* Quickly and accurately change shelf tags, change price markers on displays, and label/price mark any merchandise with missing UPC codes.

* Accurately count and record items for inventory purposes.

* Quickly unload incoming shipments, inspect for shortages/overages/damaged items, and neatly stock materials in their designated areas without damaging merchandise.

* Able to operate, clean and maintain all equipment safely and competently.

* Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers.

* Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.

* Able to operate all equipment safely and competently.

* Meet or exceed productivity standards to produce desired team and individual results.

* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.

* Demonstrates the basic math and reading skills required for the position.

Non-Essential Job Functions:

* Promote new items and special promotions through effective merchandising and creative displays.

* Promote sales by suggesting additional products or services.

* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.

Physical Abilities:

Essential Abilities:

* Reaching overhead with both arms up to a maximum of 74 inches, twisting at the waist and lifting objects with both hands weighing up to 2 lbs.

* Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 20 lbs.

* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.

* Occasionally lifting and carrying up to 30 lbs.

* Bending and squatting, at times all the way to floor level.

* Able to work in colder conditions of the grocery coolers and freezers.

Non-Essential Abilities:

* Climbing a ladder, possibly up to 5ft.