Job Details

Employer Industry: Financial Services

Why consider this job opportunity

• Starting salary up to $26.26 per hour
• Up to 10 weeks of structured training and onboarding with ongoing support
• Comprehensive benefits including medical, dental, vision, and 401(k) matching
• 4 weeks of PTO plus 12 paid holidays, along with volunteer time off
• Opportunities for career advancement and professional development
• No nights or weekends required, fostering a healthy work-life balance

What to Expect (Job Responsibilities)

• Provide exceptional customer service by guiding callers through complex financial inquiries
• Build rapport with diverse callers to accurately assess their needs and offer tailored solutions
• Focus on quality and first-call resolution while minimizing processing time
• Participate in ongoing training and development to enhance product knowledge
• Collaborate with team members and engage in structured coaching sessions for continuous improvement

What is Required (Qualifications)

• Strong written and verbal communication skills in both English and Spanish
• High school diploma or equivalent experience; post-secondary education preferred
• Experience in navigating complex customer interactions from support to resolution
• Ability to adapt to changes and contribute to continuous improvement in a fast-paced environment
• Reliable internet connection and a distraction-free remote workspace

How to Stand Out (Preferred Qualifications)

• Experience in customer service, financial services, or insurance
• Emotional resilience with the ability to support individuals through sensitive situations
• Proficiency in navigating multiple digital platforms simultaneously
• Familiarity with Lean and Six Sigma methodologies for process improvement
• Strong problem-solving skills in a high-speed environment while maintaining call quality

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.