Job Details

Lead a designated insurance servicing team. Impart the KeyBank Values and consistently convey the vision and culture to their team. Provide coaching and training in all insurance processes. Function as a primary resource of professional development to members of the team. Conduct periodic audits of the insurance loan-servicing file looking for special conditions, non-compliant items and requirements that may be problematic, bringing them to the attention of the assigned Insurance Specialist for resolution. Provide oversight to their team in performing insurance compliance at policy renewal; in the preparation and case write ups of insurance waivers; processing insurance premium disbursements; and preparation for necessary lender placement of insurance deficiencies. Provide resources and guidance to their team as needed to resolve escalated matters or customer service issues with borrowers, insurance agents, internal clients, and/or insurance companies or discrepancies related to insura...Insurance Manager, Manager, Insurance, Banking, Internal