Job Details

Join Our Team as a Healthcare Customer Support Specialist!

Are you passionate about making a difference in people's lives? Do you thrive in a fast-paced environment where you help individuals navigate the complexities of healthcare? Maximus is looking for dedicated individuals to join our customer service team and assist clients in understanding their healthcare programs and benefits.

About the Role:

As a Customer Support Specialist, you will be part of a compassionate team committed to improving the lives of vulnerable populations. We offer comprehensive paid training to ensure you have the knowledge and skills needed for success from day one.

Location: Lawrence, KS (On-site Position)

Pay Structure:

• Starting Pay: $15.00/hr
• Plus potential bonuses exceeding $1,000!

Work Schedule:

• Full-time positions available
• Evening and night shifts are encouraged, with a 10% shift differential for hours worked between 7 p.m. and 5 a.m.

Benefits Overview:

• Competitive compensation with performance bonuses
• Company-paid medical coverage
• Tuition reimbursement for ongoing education
• 401(k) with company match for future planning
• Generous paid time off, sick leave & 11 paid holidays
• Access to wellness resources through our Employee Assistance Program (EAP)
• Flexible schedules for work/life balance
• Career development opportunities for professional growth
• Meaningful work—no cold calls, sales, or collections involved!

*Eligibility requirements apply for bonuses; ask your recruiter for details.

Essential Duties and Responsibilities:

• Provide exceptional customer service for basic inquiries via phone, email, web chats, or written correspondence.
• Utilize computerized systems for tracking and troubleshooting.
• Respond to customer inquiries by directing them to appropriate resources.
• Maintain knowledge of client regulations and policies.
• Complete call logs and assist callers with online applications.

Minimum Qualifications:

• High School diploma or equivalent and 6 months of customer service experience.
• Fluent in English with excellent communication skills.
• Ability to work effectively within timelines and as part of a team.
• Willingness to work on-site, with attendance requirements.
• Participation and certification in internal training programs are necessary.

Join us in our mission to provide vital support to those in need and elevate your career in the healthcare sector. Apply today!