Job Details

As a CSR at Mr. Electric of Paola, Overland Park, Lee's Summit. As a Customer Service Representative, you are a key member of our team. You'll be the first point of contact that customers have with us, and shape the customer's perception of Mr. Electric from the beginning. Here are the primary responsibilities for this position: - You will answer customer calls and schedule jobs according to the customer's needs. - You will assist in local marketing by maintaining social media sites, lead aggregate sites, and ground game strategies. - You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed. Here's How We Measure Success - Solidify Opportunities - By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business. - Top-Notch Customer Satisfaction - You will be responsib...Customer Service Representative, Customer Service, Representative, Customer Experience, Retail