Job Details

About the Job:

Job Title: Claims Assistant

Duration: 4 Months (CTH)

Location: Overland Park, KS

Job Schedule:

• Hybrid- in office 3 days/WFH 2-this schedule will be discussed at interview 3 in office 2 at home.

• Job hours- 8-4:30 but flexible.

Job Summary:

The Claim Assistant, under close supervision, performs customer service and/or claims processing functions.

This role reports to an Operations Supervisor or to Claims Team Leader. There are no positions reporting into this position.

Job Responsibilities:

Duties may include, but are not limited to:

• Assign and Register New Claims – Answer Incoming Customer Service Call

• Receive new losses and verifies accuracy of information via coverage.

• Register new loss information on system.

• Perform all file updates on system as directed by claim reps/team leader.

• Register loss payments on system.

• Provide customer service to agents, insureds, clients, and other customers.

• Prepare all loss registration forms.

Skills:

• Strong customer orientation and experience supporting customer needs. How many years CS experience do you need? 1-2

• Professional written and oral communication skills to effectively provide service to internal and external customers. Candidates must be able to format their own professional email responses

• Organizational skills and simple adding and subtracting

• Experience with computer systems experience and experience in an automated environment. Client managers will train in our systems, so at least have a basic working knowledge of windows

• Keyboarding and data entry skills.

• Works well within a team environment; focus on self-development.

• Committed to high standards of behavior and performance.

Education/Experience:

• High School Diploma

• Verbal and written communication proficiency

• 1-year previous claims processing experience.