Job Details

Role: MDM Sr Support Engg

Location: Overland Park, KS

Must Skills : JAMF, ABM, Intune, Mac, iOS, iPad

Who are we looking for?

Mobile Device Management (MDM) experience with extensive Operation support experience around various MDM tools & technologies including but not limited to JAMF Pro, Intune, Apple Business Manager (ABM), Mac OS, iOS, iPadOS. Individual should have prior hands-on experience handling large volume of mobile devices, Mobile App management, operations, Continuous improvement & ticket handling.

Technical Skills:

• 4-6 years of experience in Mobile Device management using JAMF Pro, Intune and Apple Business Manager
• Strong experience in handling devices running iOS, iPadOS and Mac OS using both JAMF & Intune
• Experience in MDM and ABM Infrastructure administration covering but not limited to APNS, User Certificates, Credentials, VPP token management, VPN, WIFI SSID and firewall related configuration, Reporting
• Experience in Native, Web Application Deployments & Maintenance
• Experience in application deployments, iOS/MAC OS updates, MDM upgrades, security patches
• Experience in ITSM process (Incident, Service request, Change and Problem Management) with platforms such as ServiceNow, Jira.
• Experience in managing Health Chargers such as Bretford
• Experience in proposing and implementing Intelligence and automations within the system / process for proactive issue identification and avoidance, Effort reductions etc.,
• Knowledge on Confluence & SharePoint is preferred
• Knowledge on Snowflake & Data reporting using Power BI is preferred

Process Skills:

• ITSM experience including RCA preparations
• Should be able to understand the gap and fix issues in the process
• Should be able to interact with & support different stake holder groups such as App development team, MDM Engineering team etc.,
• Should be capable of recommending Continuous service improvements within the process
• Should be ready to work on 24x7 rotational shift

Certifications Pref

• Jamf 100
• Jamf 200
• Jamf 300
• Jamf 400
• Microsoft 365 Certified: Endpoint Administrator Associate